Data Deletion
Last updated: October 30, 2026
This page explains how to request deletion of your data from the Field Nine app, published on Google Play by Field Nine, Inc. It covers what gets deleted, what is retained and for how long, and how the process works. For the full picture of how we handle data, see our Privacy Policy.
How to request deletion
- Email support@field9.ai with the subject line "Delete my data", from the email address on your Field Nine account.
- Tell us whether you want your whole account deleted or only specific data removed. You do not need to keep the app installed to make the request.
- We will confirm your request within a few business days, verify that you own the account, and complete the deletion within 30 days. You will get a confirmation email when it is done.
You can also ask us to access or correct your data instead of deleting it, and depending on where you live, state law may give you additional rights. We honor verified requests as the law requires.
What is deleted, what is kept
| Data | What happens |
|---|---|
| Session recordings (audio and video) | Deleted when the treating clinician or their organization asks, using the steps above, or when their agreement with Field Nine ends, consistent with our Business Associate Agreement. Until then, recordings are encrypted in transit and at rest. |
| Account and contact information (name, email, phone, credential) | Deleted on request. Retained only while your account or our conversation with you is active. |
| App usage and device data | Deleted on request along with your account. |
| Clinical documentation (session notes, goal data) | Part of the client's clinical record, which belongs to the treating clinician or their organization. If you are a clinician, we return or delete it at your direction when your account closes, consistent with our Business Associate Agreement. If you are a client or a client's guardian, deletion requests for records go through your treatment provider, who controls the record and its legal retention requirements. |
| Records we are legally required to keep | Some information, such as billing and tax records, is retained for as long as the law requires, then deleted. |
Questions
Field Nine, Inc.
Gilbert, Arizona
support@field9.ai