Terms of Service

Last updated: September 16, 2026

These terms are an agreement between you and Field Nine, Inc. ("Field Nine," "we," "us"). They govern your use of field9.ai (the "Site") and the Field Nine app and smart glasses service (the "Service"). By using the Site or the Service, you agree to these terms. If you are using the Service on behalf of a practice, clinic, or school, you agree on its behalf and confirm you have the authority to do so. Questions? Email support@field9.ai.

1. Who can use Field Nine

The Service is built for practicing clinicians and their organizations: SLPs, SLPAs, BCBAs, RBTs, OTs, COTAs, and the practices and schools they work in. You must be at least 18 and use the Service for professional purposes. If a separate written agreement (such as a pilot agreement or a Business Associate Agreement) exists between Field Nine and you or your organization, that agreement controls where it conflicts with these terms.

2. Your account

Keep your account information accurate and your credentials private. You are responsible for activity under your account. Tell us right away at support@field9.ai if you believe your account has been compromised.

3. What the Service does, and what stays yours to decide

Field Nine captures therapy sessions through smart glasses and drafts session notes and goal data for your review. It is a documentation tool, not a clinician.

4. Consent and recording responsibilities

Recording a session is a clinical and legal decision that belongs to you and your organization. Before recording anyone, you must:

• Obtain the consents required in your state and setting, including a parent or guardian's consent to record where the client is a minor.
• Have your employer's authorization if you are employed by a clinic, practice, or school.
• Use the Service only where recording is lawful.

We help you get this right with consent templates and guidance, but responsibility for consent rests with you.

5. Health information and BAAs

Session recordings and documentation can contain protected health information. Where Field Nine acts as a business associate under HIPAA, we sign a Business Associate Agreement with you or your organization, and PHI is handled as described in that agreement and our Privacy Policy. Do not use the Service to process PHI until the applicable BAA is in place.

6. Trials, credits, and payment

• Free trial. New accounts start with 10 free sessions. No card is required for the trial.
• Sessions and credits. After the trial, one credit covers one session. Credits are purchased in packs inside the app, and nothing renews automatically.
• Matched credits. During the current beta offer, we match each session credit you purchase with a free session credit, up to $200 in matched credits per account. The offer is limited to the first 50 accounts that sign up and runs through October 15, 2026; the credits pages state the current terms. Bonus sessions may also be offered for reviews and referrals.
• Credits are not cash. Credits and bonus sessions have no cash value, are not transferable or redeemable for money, and expire if your account is closed. Promotional programs, including matched credits, may change prospectively; credits already added to your account stay yours.
• Pricing. Current pricing is described on the Site. We will give you notice before price changes take effect for you.

7. Hardware and third-party services

The Service works with Ray-Ban Meta and Oakley Meta smart glasses and currently runs on Android. The glasses and the Meta AI app are products of their manufacturer, and your use of them is governed by the manufacturer's own terms and warranty, not ours. Third-party services used with Field Nine (for example Google sign-in or your EMR) are governed by their own terms.

8. Acceptable use

Do not:

• Record anyone without the consents described in Section 4.
• Use the Service to violate any law, professional obligation, or the rights of others.
• Share your account, or access another user's account or data without authorization.
• Reverse engineer, copy, resell, or interfere with the Service, or probe its security.
• Upload malicious code or use the Service to build a competing product.

9. Your data and our rights

Your clinical records belong to you and your organization. You grant Field Nine the license needed to process session recordings and related data solely to provide and improve the Service, consistent with our Privacy Policy and any BAA. Field Nine owns the Service, the software, and everything about how it works, along with our name, logo, and content on the Site.

10. Beta status and availability

Field Nine is in active development, and parts of the Service are offered as a pilot or beta. Features may change, be added, or be removed, and availability is not guaranteed. We will communicate material changes to the practices and clinicians we serve.

11. Termination

You can stop using the Service and close your account at any time by emailing support@field9.ai. We may suspend or terminate accounts that violate these terms or create risk for clients, other users, or Field Nine. On termination, data is handled as described in our Privacy Policy and any applicable BAA.

12. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, Field Nine disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error free, or that drafted documentation will be accurate or complete without your review.

13. Limitation of liability

To the fullest extent permitted by law, Field Nine will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Our total liability for any claim arising out of the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, or either party's obligations under a signed BAA.

14. Governing law and disputes

These terms are governed by the laws of the State of Arizona, without regard to conflict of laws rules. Disputes will be resolved in the state or federal courts located in Arizona, and both parties consent to their jurisdiction. Before filing anything, email support@field9.ai; most issues can be sorted out with a conversation.

15. Changes to these terms

If we change these terms, we will post the new version here and update the date at the top. Material changes are communicated to active users, and continued use of the Service after changes take effect means you accept them.

16. Contact us

Field Nine, Inc.
Gilbert, Arizona
support@field9.ai